Corex Energy Solutions Ltd (we, us) conditions 

Acceptance 

The contract shall consist only of our offer and your acceptance of the Order Form and  these terms, nothing else shall form part of the contract and be binding on either you or us.  Our responsibility is to supply you with goods that meet your consumer rights. Nothing in  this contract affects your statutory rights. 

Delivery 

We will endeavour to deliver and install your solution on the date provided, however, in  circumstances beyond our reasonable control we will not be held liable for costs incurred if  we cannot meet this date. Such causes include, but are not limited to: weather, traffic,  illness. 

Buying back the goods 

We will not buy back from you. 

Power supply/alterations 

If this is not available, we will make arrangements to have one fitted before we install. If we  agree to do any extra work as detailed in the Additional Information box on the order we  will employ someone who is qualified to undertake such work, who may be a sub contractor. Please note that as a result of any agreed work, it may be necessary for you to  carry out some redecoration work and/or carpet replacement. 

Personal details 

We will comply with the General Data Protection Regulations 2018 (GDPR). Please refer to  the order form for full details or visit our website to view our Privacy Policy. 

Safety 

If we cannot install your solution for safety or other practical reasons, we will be entitled to  cancel your order, even if we have already accepted it. If we do this, we will return any  deposit you have already paid us as soon as possible. 

Liability 

We will not be liable for any alterations or modifications made to the solution without our  knowledge. This agreement shall not limit nor exclude liability for death or personal injury  caused by our negligence. 

Opportunity to Put Things Right: 

We are aware there are times when things go wrong, if you suffer any loss or damage as a  direct result of our negligence, then we request you allow us a reasonable opportunity to 

remedy the problem. In order for us to do so, we may be required to appoint/ consult with  subcontractors or carry out an effective repair ourselves. We will not be responsible for any  loss or damage which you fail to allow us a reasonable opportunity to put right and/or  which could have been avoided or minimised by you taking reasonable steps which you  failed to take. Moreover, you will be consulted throughout the process until a final remedy  has been agreed. 

Law 

English law and the jurisdiction of the English courts shall apply to this Contract. 

Complaints policy 

At Corex Energy Solutions we always endeavour to provide the best service and products for  our customers. However, we recognise there may be rare occasions when our customers  may not be completely satisfied. As soon as possible after the completion of the Boiler  installation, please inspect the work to ensure everything has been carried out to our usual  high standards. In the unlikely event that there is anything you are not completely satisfied  with, please contact us as soon as you can so we can rectify any problems as soon as  possible. To ensure we are able to put things right as soon as we can, please refer to our  complaint handling policy at info@corexenergysoultions.co.uk and we will respond  promptly to ensure complete satisfaction. 

Right to Cancel 

You have the right to cancel this contact within the 14 days without giving reason. The  cancellation period will expire in 14 days. To exercise the right to cancel, you must inform us  of your decision to cancel this contract by a clear statement to  

info@corexenergysolutions.co.uk 

To meet the cancellation deadline, it is sufficient for you to send your communication  concerning your exercise of the right to cancel before the cancellation period has expired. 

Effects of cancellation 

We will make the reimbursement without delay, and not later than 

14 days after the day on which we are informed of your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the  initial transaction unless 

You have expressly agreed otherwise or 

you have paid us in cash 

In any event, you will not incur any fees due to the reimbursement. 

You will not be reimbursed or recompensed for any work completed before 14 days. If all  works are completed before the 14-day deadline, you waive your right to cancel

This does not affect your statutory rights under the Consumer Rights Act 2015, if applicable,  and any laws that replace it. If you want independent advice about your rights, you can  speak to Citizens Advice or Trading Standards. 

Data Protection Consent 

This document will form part of your contract with Corex Energy Solutions, who will, as data  controller, use your personal data to set up and administer the contract. When you agree to  the contract you consent to our using your data. Your rights in relation to your data are  protected under the General Data Protection Regulation and we will comply with your  rights. Your data will only be shared with other members of the Corex group and selected  third parties that assist us in delivering services. 

We will use your personal data to enable us to meet our obligations to you and administer  and fulfil your order, to enable us to take payment and to provide after-sales services to you  and advise you on any warranty issues you may have and to market to you certain other  products and services which we believe may be of interest to you. We will retain your  information throughout the life of your Corex solution in order to enable us to inform you or  any other users of any actions required in relation to your solution. Your data will be held on  a secure computer system. A full copy of our data protection policy is available on our  website or on request from info@corexenergy solutions.com